Case Study: Access Design Studio
- Jessica Fraser
- 15 hours ago
- 1 min read
Access Design Studio, a leading expert in ADA compliant accessible websites, wanted to better understand the value drivers of their customers. With over 20 years of experience and national recognition, Access Design Studio wanted to catch insights often missed in traditional surveys. Goals of the Voice of the Customer campaign included:
Uncover what customers truly value and what differentiates Access Design Studio from the competition
Identify friction points and moments of delight
Clarify internal blind spots in customer communication and experience
Generate insight to refine service offerings and retention
Read the full case study below to see how Voice of the Customer conversations unlocked insight for Access Design Studio.
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