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Privacy Policy

Effective Date: April 2025

ElucidCX ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your information. This Privacy Policy outlines how we collect, use, store, and share information gathered through our website and services. By using our website or engaging with our services, you consent to the practices described below.

1. Information We Collect

We collect two types of information:

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A. Personal Information


You may voluntarily provide personal information when you:

  • Fill out a contact form

  • Schedule a meeting

  • Sign up for a newsletter

  • Participate in customer conversations (via our CX services)

 

This may include your name, email address, phone number, company name, and other identifiable information.

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B. Non-Personal and Technical Information


When you visit our website, we may collect certain technical data automatically, such as:

  • IP address

  • Browser type

  • Operating system

  • Pages viewed

  • Time and date of visit

  • Cookies and usage analytics​​

2. How We Use Your Information

We use collected information to:

  • Deliver and improve our services

  • Communicate with you about your account or inquiry

  • Analyze customer feedback and behavior for our clients

  • Develop business insights and generate reports

  • Comply with legal obligations

 

We do not sell your personal information to third parties.

3. Data From Client Conversations

ElucidCX conducts customer experience conversations on behalf of our clients. These conversations may be transcribed and analyzed using proprietary software powered by AI and natural language processing.

 

All information gathered is:

  • Used solely for insight and service delivery to our clients

  • Anonymized and aggregated where appropriate

  • Stored securely using cloud-based systems (e.g., MongoDB, AWS)

 

Clients are responsible for ensuring they have the proper consent from their customers before engaging ElucidCX.

4. Data Storage & Security

We prioritize the security of your data. ElucidCX uses industry-standard encryption, secure servers, and trusted cloud services to protect your information.

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Our web app is hosted on Streamlit Cloud. Client and analytics data are stored securely in MongoDB and AWS infrastructure, compliant with high security and data privacy standards.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data

  • Object to or restrict certain processing

 

To exercise any of these rights, contact us.

7. Third Party Services

We may use third-party platforms to host and analyze data. These services are governed by their own privacy policies, which we encourage you to review.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

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