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The Customer Clarity Assessment

ElucidCX is for the companies who are courageous, the ones who are ready not only to hear feedback directly from their customers, but to act on it.

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Before we talk, we'd love to understand where you are. This short assessment helps us both determine whether the ElucidCX approach to Voice of the Customer aligns with your needs, and if so, how to make our first conversation as useful as possible for you. If it turns out we aren't a fit, that's ok! We'll work hard to point you in the direction that best suites you. 

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What best describes your organization?
Growth-stage company ($1M–$25M revenue)
Established business ($25M+ revenue)
PE-backed / portfolio company
Nonprofit or B Corp
Small business (under $1M revenue)
Other
How are you currently gathering feedback from your customers? (Select all that apply)
Which of these best describes what's driving you to look at VoC right now? (Choose only 2)
Have you ever made a business decision (about messaging, pricing, services, or strategy) that you later realized missed what your customers actually wanted?
Yes, more than once
Yes
Not that I'm aware of
I'm not sure
What's your timeline for getting started?
Ready now (in next 30 days)
1-3 months
3-6 months
Just exploring options
Are you the decision maker for this type of engagement?
Yes, this is my decision
I'd need to involve others
I'm researching on behalf of someone else
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