Terms & Conditions
Effective Date: April 2025
Welcome to ElucidCX! These Terms and Conditions ("Terms") govern your use of our website, services, and platform operated by ElucidCX, LLC (“ElucidCX,” "we," "us," or "our"). By accessing or using our website or services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Use of Website and Services
You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:
-
Violate any applicable laws or regulations;
-
Attempt to gain unauthorized access to any part of our systems or platform;
-
Use our services to transmit any spam, viruses, or harmful code;
-
Reproduce, duplicate, copy, sell, or exploit any portion of our service without express written permission.
Intellectual Property
All content on this website and in our platform—including text, graphics, logos, videos, reports, software, and other material—is the intellectual property of ElucidCX or its licensors and is protected by copyright, trademark, and other applicable laws.
You may not use any part of the content for commercial purposes without our express written consent.
Client Data and Confidentiality
ElucidCX may collect, process, and analyze customer data on behalf of its clients. We treat all data with strict confidentiality and take appropriate measures to protect it. Clients must ensure they have the right and necessary consent to share customer information with ElucidCX.
You agree not to disclose any proprietary or confidential information you access through our services.
Service Availability
We aim to provide uninterrupted access to our platform, but we cannot guarantee continuous service or that the platform will be error-free or secure. From time to time, access may be interrupted for maintenance, upgrades, or unforeseen technical issues.
Third Party Services
ElucidCX may use or link to third-party services such as AWS, MongoDB, and Streamlit Cloud to support our web application and analysis tools. We are not responsible for the availability, content, or practices of these external providers.
Disclaimers
ElucidCX provides its services on an “as is” and “as available” basis. We do not guarantee that the insights, reports, or data provided will result in specific business outcomes. You use the information we provide at your own risk.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by applicable law, ElucidCX shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising out of your use of our website or services.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of Montgomery County, Texas.
Termination
We reserve the right to suspend or terminate your access to the website or services at any time, with or without cause, and without prior notice.
Changes to These Terms
We may update these Terms periodically. Continued use of our services after any changes constitutes acceptance of the new Terms. The latest version will always be available on our website with the effective date noted at the top.
Contact Us
If you have any questions about these Terms, please contact us.